Log onto https://my.reyrey.com (If you aren’t a registered user, click on Not a User? Click Here to Register on the log on page.  Follow the directions for registration).

Basic User Account Creation:

• First, you need to determine if someone in your dealership has already established an administrative account -- most likely your web site/system administrator or office manager. Once you have talked with your dealership administrator, have them create a user account for you through the User Administration module of my.reyrey.com.
• Or, you can self-register by going to https://my.reyrey.com. On the login page, click on Not a User? Click Here to Register and follow the registration instructions for a Basic User.
• NOTE: Basic Users are Reynolds systems customers who have access to RU Online and Online Support.

Administrator Account Creation:

• If an administrative account has not been established, you or a designated employee, needs to establish a my.reyrey.com Administrator account by completing the my.reyrey.com Self-Registration process. Follow directions for completing the profile and check the appropriate System Administrator box on the online user registration profile form.
• If you are a registered my.reyrey.com user, log onto my.reyrey.com and click on Help. Under the my.reyrey.com Navigation, click on User Administration for the directions and form to complete or you can click on Click Here for Admin Access on the login page.

Purchaser Account Creation:

• If someone in your dealership has already established an administrative account -- most likely your web site/system administrator or office manager, ask them to set you up with the Purchaser access. Or, you can call 1-800-344-0996 and select the ReySource option or email ids_mktg@reyrey.com for free access to ReySource.

Billing Account Creation:

• If someone in your dealership has already established an administrative account -- most likely your web site/system administrator or office manager, ask them to set you up with the Billing access. Or, you can contact the Customer Account Services (CAS) department (1.800.227.5020 or CustomerAccountServices@reyrey.com) to request free access rights to view your Reynolds and Reynolds invoices and account statement information.

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Here are several reasons that could be happening:

• Make sure you are a registered my.reyrey.com user -- talk to your my.reyrey.com Administrator
• After three consecutive unsuccessful login attempts, your account will be automatically deactivated. It will need to be unlocked in order to be able to log back into the system successfully. Please contact your my.reyrey.com.com Administrator to unlock your account.
• If there has been no activity on your account for 180 consecutive days, it will automatically be made inactive. Contact your my.reyrey.com.com Administrator to have them “enable” your user name.

If you still cannot access my.reyrey.com, contact the Reynolds and Reynolds Technical Assistance Center.

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• If you have forgotten your password, you can use the "Forgot Your Password" prompt in the login screen to create a new password. You must know your username and have a security question set up in your profile to use this prompt. If not please contact the Reynolds Technical Assistance Center.
• On the log-in screen, click on “Forgot Your Password”.
• You will be prompted to enter your user name (even if you have already entered it in the username field). Click Enter.
• You will be prompted for the answer to your security question. (If not please contact the Reynolds Technical Assistance Center). Click Enter.
• Upon providing the correct answer, you will be prompt to change and verify your new password. (Passwords must be a minimum of 6 characters). Click Enter.
• You will receive the message “Your password has been changed”. Click Continue.

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To access Reynolds University (RU) Online, log into my.reyrey.com and access hundreds of classes with about half free with your monthly support fees as part of my.reyrey.com.

If you're not a RU Online user, here's how to become one:
Simply log onto https://my.reyrey.com, click on Not a User? Click Here to Register. Follow the simple directions for registration as a basic user. You will be able to access Reynolds University training in about an hour. The system is creating your tailored training plan personalized to your job role, your dealership franchises, and Reynolds applications in your dealership.

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Reynolds has taken steps that are beyond most security measures for a portal-type application. For instance:

• All usernames must be unique -- not one my.reyrey.com user can have the same username across the entire Reynolds my.reyrey.com user base
• Passwords must be at least 6 characters
• Applications will automatically time-out after four hours to protect sensitive information
• Centralized administration through your my.reyrey.com administrator

Other things YOU can do to maintain security:

• Set screensavers to run after 15 minutes of inactivity
• Password protect desktop screensavers
• Assign unique usernames and passwords for my.reyrey.com -- do not use a single username and password for entire dealership population.  You will not be able to track training completion unless employees have unique user ids
• Safeguard the security, confidentiality, and integrity of this web site and the information that it contains
• Educate users in appropriate uses
• If you believe that security has been compromised, change passwords of users in your dealership

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• Recommended operating system is Windows 98 or higher.
• Recommended screen resolution is 1024 x 768.
• Microsoft Internet Explorer 5.x and above is required to view content within portal.
• All content screens will be formatted to print one page wide by 1 to many pages long.
• To view and manage Adobe Acrobat PDF files, please download latest version of Adobe Acrobat Reader. There is a link to a free software download at the bottom of each page in the Online Support section.

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1-800-767-0080 Option #2 followed by Option #44 (US)
1-800-661-8600 (Canada - English)
1-800-265-3315 (Canada - French)

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